Refund policy

Our Return Policy

At Chatham Heritage, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process.

Return Eligibility

We accept returns for both defective and non-defective products purchased through our website.

To qualify for a return:

Items must be in new and unused condition.
Items must be returned within 60 days of delivery.
Products should be returned in their original packaging whenever possible.

Items that show signs of wear, use, damage caused by misuse, or have been altered may not be eligible for a refund.

Return Method

Returns are accepted by mail only.

To initiate a return, please contact our customer support team before sending your item back.

Email:
support@chathamheritage.com

Contact Form:
https://www.chathamheritage.com/pages/contact

Our team will provide instructions for completing your return.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages that are sent without tracking.

Exchanges

We accept exchanges for eligible items.

If you wish to exchange an item, please contact our customer support team to arrange the exchange process.

Defective or Damaged Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging, if applicable

Our team will investigate the matter and work with you to provide an appropriate resolution.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used when placing the order.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Restocking Fees

Chatham Heritage does not charge restocking fees for returned products.

Contact Information

Chatham Heritage
Operated by Healthy Sup LLC

Business Address:
335 Winding Way
Carmel, IN 46032
United States

Phone:
+1 (302) 298-5531