Privacy policy

At Chatham Heritage, operated by Healthy Sup LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Chatham Heritage
Operated by Healthy Sup LLC

Business Address:
335 Winding Way
Carmel, IN 46032
United States

Phone:
+1 (302) 298-5531

Email:
support@chathamheritage.com

Contact Form:
https://www.chathamheritage.com/pages/contact

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

2. Information We Collect

We may collect the following information:

Personal Information

Name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history

Technical Information

IP address
Browser type
Device information
Operating system
Website usage information

Transaction Information

Purchased products
Order details
Payment status
Shipping information

3. How We Use Your Information

We use your information to:

Process and fulfill orders;
Provide customer support;
Send order confirmations and shipping updates;
Process payments;
Improve our website and services;
Prevent fraud and unauthorized transactions;
Comply with legal obligations;
Communicate important account or service updates.

4. Marketing Communications

With your consent, we may send promotional emails regarding products, offers, or updates.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly.

5. Payment Security

We use secure payment processing services to protect your payment information.

Payment details are processed through trusted third-party payment providers. We do not store complete payment card information on our servers.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences;
Improve website functionality;
Analyze website traffic;
Enhance user experience;
Support website performance and security.

You may control cookie preferences through your browser settings.

Disabling certain cookies may affect website functionality.

7. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to:

Process payments;
Fulfill orders;
Deliver products;
Provide website services;
Comply with legal requirements;
Protect our rights and prevent fraud.

Third-party service providers are required to handle information securely and only for authorized purposes.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders;
Provide customer support;
Meet legal obligations;
Resolve disputes;
Enforce agreements.

When information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information;
Request correction of inaccurate information;
Request deletion of your personal information;
Object to certain processing activities;
Withdraw consent where applicable;
Request information about how your data is processed.

To exercise these rights, please contact us using the information below.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against:

Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure.

Although no method of electronic transmission or storage is completely secure, we strive to protect your information using industry-standard security measures.

11. Children's Privacy

Our website is not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that information has been collected from a child under 13, appropriate steps will be taken to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any modifications will become effective immediately upon publication on this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us: